Terms & Conditions

Prepayment Terms and Conditions

The Europcar Prepaid Rates are subject to the following terms and conditions (the “Terms”). If you do not agree to these Terms, you may decline the Terms and stop the reservation process. Otherwise, you acknowledge having read and understood these Terms and agree to be bound by them.

1-Prepaid rates are strictly non-discountable and cannot be combined with any other promotional offer. The Europcar Prepayment Confirmation received by email or post is not transferable.

2-Rates exclude all applicable charges that are not expressly mentioned on the Europcar Prepayment Confirmation as included, and any optional additional services for which you may be liable. A valid major credit card (but not debit cards, except UK issued Maestro Debit Cards in the UK only) in the name of the main driver must be presented to the Europcar rental counter at time of pick-up to cover any additional anticipated charges not covered by the prepayment amount. An authorisation will be obtained at time of rental and only on return of the vehicle will the corresponding charges be posted to the credit card (for UK issued Maestro Debit Cards, the corresponding charges are posted at time of rental).

3-In some countries, a non-waivable amount may apply if the vehicle is stolen or damaged, for whatever reason, even if Collision Damage Waiver, Theft Waiver and/or Loss and Damage Waiver have been purchased or are included in the rental charges.

4-Amendment to the reservation may affect the rental rates and may require a new Europcar Prepayment Confirmation to be issued. Changes requiring a Europcar Prepayment Confirmation to be reissued must be made at least 14 days prior to rental start date, unless the new Europcar Prepayment Confirmation can be sent to a fax number or an email address, in which case changes may be made up to 72 hours prior to rental start date.

5- All cancellations must be received in writing by any means by Europcar with the Europcar Prepayment Confirmation attached and will take effect on the date and time received by Europcar. For reservations made through the Europcar reservation web site, cancellation may also be made through the Europcar reservation web site and will take effect at the date and time the cancellation is successfully recorded in the Europcar reservation system. A cancellation confirmation will be sent to the customer.

You may cancel the reservation without charge provided it is done within 14 working days after reservation (reservation day not included) as mentioned on the Europcar Prepayment Confirmation and in any case before the due rental start date and time. After this period has elapsed, the prepaid rental amount will be refunded less a cancellation fee calculated as follows:

- If the reservation is cancelled 2 days or more prior to rental start date a cancellation fee of 5% of the prepaid rental amount will apply.

- If the reservation is cancelled less than 2 day(s) prior to rental start date a cancellation fee of 10% of the prepaid rental amount will apply.

No refunds will be given if you fail to collect the vehicle on the rental start date and fail to notify Europcar in writing in advance of this date.

6-If the changes to the reservation are not made according to Article 4, no refunds will be given for rentals ended early or late collections, failure to pick up the vehicle on the rental start date or for cancellations made after the due rental start date.

7-All rentals are subject to standard terms and conditions of the Europcar Rental Agreement in effect at the time and place of rental. Minimum rental age and pre-requisites to drive a Europcar vehicle may vary from country to country and by car category.

8-All drivers must have a valid driving licence in effect at least one year (or more according to the renting country and the car category) prior to the rental start date and present it to the Europcar rental counter at the commencement of the rental. A valid major credit card (but no debit card, except UK issued Maestro Debit Cards, in the UK only) must be presented at time of rental as provided in Section 2 above.

9-Only a car category can be confirmed. Specific make/model preferences are subject to availability at the time of rental.

10-Rental days are based on 24-hour periods commencing at the time of pick up. Additional day charges will apply if the Europcar vehicle is kept longer than specified (additional days begin after a 30-minute grace period and will be billed at the available public rate).

11-All drivers are informed that any information is supplied voluntarily in order to provide the car rental service and will be stored on a computerised database that all drivers can consult at any time, update, correct or delete on request to the Europcar Sales Administration Department of its country of residence.

12 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these terms and conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Europcar. You expressly acknowledge and agree that Europcar, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Europcar has been advised of the possibility of such damages), resulting from the booking and prepayment. These terms and conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable, and the Paris Courts have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.